Refund Policy
Our refund policy explains what happens if something is wrong with your custom order: what we fix, how to make a claim, missing items, order cancellations and how refunds are paid.
In short: every Hameen Sports order is made to your design, so we do not take items back or accept returns for a change of mind. If something is wrong because of a manufacturing defect or a mistake on our side, send us photos or a video within 7 days of delivery. If the fault is ours, we remake the affected items and ship them to you free of charge.
Custom-made products
All our products are made to order with your colors, logos, names, numbers and sizes. Because they cannot be resold, we do not accept returns or exchanges for items that match the design and order details you approved.
What is covered
We will remake items free of charge when the problem is our fault, including:
- Manufacturing defects such as broken stitching, seams that come apart or faulty fasteners
- Printing, sublimation or embroidery that is clearly faulty, smudged or peeling on arrival
- Names, numbers, logos or colors that do not match the mockup you approved
- Sizes or quantities packed that do not match your confirmed order
What is not covered
- Mistakes in a design, spelling, name, number or size that you approved before production
- Fit issues when the sizes we made match your confirmed size list. We are happy to help you choose sizes, or make a sample first, before you order
- Small color differences between your screen and the finished fabric, which are normal with sublimation and dyeing
- Items that have been worn, washed, altered or damaged after delivery
- Normal wear and tear, or damage caused by incorrect washing
- Items that go missing after we hand your order to the courier (see below)
- A change of mind after production has started
How to make a claim
- Contact us within 7 days of delivery by email or WhatsApp.
- Send your order details, the affected items and quantities, and clear photos or a video showing the problem.
You do not need to send anything back. Your photos or video are our proof. We review every claim, reply within 2 business days and tell you how we will resolve it.
How we resolve a valid claim
When the fault is ours, we remake the affected items and ship them to you free of charge. In some cases we may offer a refund for the affected items instead; we will tell you which option applies when we reply to your claim.
A remake or refund covers the affected items only, not the whole order, unless the whole order is affected.
Missing items and our packing video
Before every shipment, we record a video showing all the items in your order being packed and handed over to the courier, and we share it with you along with your tracking number.
If an item is missing after delivery, it went missing while in the courier’s care, so it is not covered by Hameen Sports. Please raise a claim with the courier; you can use our packing video and tracking details as evidence.
Damaged in transit
If your parcel arrives damaged, contact us within 7 days of delivery with clear photos or a video of the damaged items and the packaging. We review every case individually and will tell you whether we will remake the items, refund them, or help you claim from the courier using our packing video and tracking details.
Order cancellations
| When you cancel | What happens |
|---|---|
| Before you approve the design mockup | You can cancel at no cost. We do not ask for any payment or deposit before mockup approval, so there is nothing to refund. |
| After design approval, before production starts | Refund of your payment, minus any costs already spent on your order, such as fabric bought or samples made |
| After production has started | No refund, because materials have already been cut and printed to your design |
How refunds are paid
Approved refunds are paid to your original payment method, or by bank transfer, in US dollars. We send them within 7 to 10 business days of approval; your bank or card provider may take a few extra days to show the money.
Original shipping costs, customs duties and import taxes are not refundable, unless the problem was caused by our mistake.
Refund policy FAQ
Can I return custom uniforms?
No. We do not take items back. If there is a manufacturing defect or a mistake on our side, send us photos or a video within 7 days of delivery and we will remake the affected items and ship them to you free of charge.
How long do I have to report a problem?
7 days from the day your order is delivered. Send us photos or a video of the problem by email or WhatsApp.
What if an item is missing from my parcel?
We share a video of every order being packed and handed to the courier. If an item is missing after that, it was lost in transit and is not covered by Hameen Sports; you can claim it from the courier using our video and tracking details.
Can I cancel my order?
Yes. Before you approve the mockup you can cancel at no cost, because no payment is taken until then. After approval, we deduct any costs already spent on your order. Once production has started, orders cannot be cancelled.
Questions About Refunds?
If you have a question about a claim, a refund or cancelling an order, please contact us:
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